Shipping – Hello Caroline
ALWAYS Free Shipping! | Flat Rate Returns | Affordable Prices Everyday | 234 Harvard Street, Brookline | 252 Newbury Street, Boston

Shipping

SHIPPING RATES



An Important Note About Shipping: Please double, triple and quadruple check the address you enter while checking out! If you enter an incorrect address and your package is undeliverable and returned to us here at Hello Caroline, you will have to pay shipping again if you want your package re-shipped. If you notice after checkout that your address was incorrect, please contact us right away so we can change the address on your order before it ships out!


An Important Note About International Shipping Rates: The rates above are approximate and should be sufficient for the majority of orders placed. However in rare circumstances, if your order is significantly overweight (contains multiple heavy items, like shoes) and going particularly far away, your actual shipping due may be greater than what you are initially charged for. If this is the case, we will contact you with the amount of additional shipping owed, and you will need to pay that amount before your order can be shipped (or cancel your order). Thanks for your understanding!

To request shipment to a country not on our current shipping table, please contact us.

 

SHIPPING TIME

Orders are usually shipped within 1-3 business days (business days are Monday through Friday) of being placed, and are mostly shipped via USPS First Class Mail which usually takes 1-5 days depending where you are in the USA. Some bulky orders are shipped via USPS Priority Mail, which can be a little faster but is usually about the same transit time. So all in all, you should have your order at your doorstep in 2-7 business days!

You will receive an email with tracking information when your order has shipped! If you do not receive your tracking email in 1-3 business days, first check your spam folder, and then just contact us and we can re-send it, it is possible there was an error in your email address.

If you require expedited shipping, you can use the shipping drop down selector at checkout to choose Express Mail instead of the default Standard Shipping (USA Orders Only). Express Mail orders will be processed within 1 business day, and shipping time is usually 2 business days to anywhere in the USA. Prices range from $35-$45 depending where you are. Please note Express Mail is the only shipping option that can GUARANTEE your delivery date, so if you really need something for a specific event that is only a few days away, we strongly suggest using Express Mail shipping!

 

RETURNS

If you don't love your new items, you don't need to keep them! Returns are absolutely accepted. Please just send your unwanted item(s) back to us within 14 days of the date your order was shipped in brand new, as they were received condition, and as soon as we receive the item(s) back we will send you a refund of the product price, less any discounts applied to your order. If your item is sent back more than 14 days after your order date, your return may be refused or you may be charged up to a 20% re-stocking fee. If an order is returned after more than 30 days, we will not be able to refund money to your original payment method, so we will issue you a store credit for your return amount minus the 20% re-stocking fee.

We can now make you a pre-paid return shipping label for a flat rate of $4.95 if you are returning for credit to your original payment method, or for FREE if you are returning for an exchange or store credit. To request a pre-paid return shipping label and for further information on returns, please see this page.

 

EXCHANGES

If you love your new item but it just doesn't fit right or you decide the shade is just not right for you, you can absolutely exchange it for a different size or color! Exchanges are completely FREE if you use our pre-paid return labels! Request your return label for your exchange on the form on the bottom of this page, and make sure to put the new item that you want to exchange for in the notes section of the form.

 

Any Questions? As Always, Please Feel Free to Contact Us at Anytime!