Returns are accepted on all un-worn merchandise with tags still attached for a refund of the item price if received within 21 days of the date the order was shipped. If your return is received after the 21 day window we reserve the right to issue your return as store credit instead of a refund. Any original shipping charges are non-refundable, and return shipping is at the buyer's expense. To initiate a return, make sure you include a copy of your invoice and then simply mail your return item(s) with the invoice back to:
Hello Caroline Returns
48 Junction Square Drive
Concord, MA 01742
We will process your return as soon as it is received. Contact CustomerService@Hello-Caroline.com with any questions or concerns! Be sure to include your full name and order number with any correspondence.
We do not offer exchanges - simply proceed with a return per above and place an order for your new item right away. We cannot hold items while a return is being processed.