Holiday Gift, Shipping & Return Policies – Hello Caroline
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Holiday Gift, Shipping & Return Policies

You can find all your need to know H.C.B. Holiday Gifting and Shipping Info right here on this page! If you still can't find the answers you are looking for, contact us!

Shipping Deadlines

For your best possible chances of your gifts arriving to you or your giftee by December 25th* (for other dates, apply same days from date ratio, or contact us), please make sure to order on or before the below deadlines!

*Please note, only Express Mail is guaranteed. All other shipping options should arrive in time, but they cannot be guaranteed.

USA:
Standard/Priority Shipping - Order by noon on December 18th
Express Mail Shipping - Order by noon on December 22nd

Canada:
Standard Shipping - Order by noon on December 8th
Priority Mail - Order by noon on December 11th
Express Mail - Order by noon on December 15th

Australia/NZ:
Standard Shipping - Order by noon on December 6th
Priority Mail - Order by noon on December 8th (contact us to request for rates)
Express Mail - Order by noon on December 13th (contact us to request for rates)

Europe:
Standard Shipping - Order by noon on December 7th
Priority Mail - Order by noon on December 11th (contact us to request for rates)
Express Mail - Order by noon on December 13th (contact us to request for rates)

All other locations - Contact Us

 

Holiday Return Policies

To simplify the holiday gift giving process, we have an extended grace period for returns during the holiday season. All orders placed between November 15th and December 25th, 2014 can be returned by January 15th, 2015 to be eligible for a full credit refund. If they are received any later than that, a store credit will be issued in the amount of the original purchase price. All usual return standards (item in original condition, items that are excluded from returns still cannot be returned, etc) must be met: see this page for more information.

 

Gift Certificates

H.C.B. Gift Certificates are the perfect gift for the picky fashionista who likes to shop for her own styles! Shop for gift certificates here! If you need a custom denomination not listed, just contact us. Gift certificates are issued with a custom single-use store credit code that your giftee can use for her purchase at H.C.B., either online or at our Brookline store! The gift can be used all in one purchase, or if the recipient uses less than the full amount of the gift on their first purchase, the remaining balance will be available via the same credit code. If the recipient returns an item they purchase with a gift certificate, the credit code will be re-filled again for them to use. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. Please note that any percentage or dollar off discount codes are not valid to be used on gift certificates.